General Information
Essential operating standards, production schedules, and account guidelines for our trade partners. Use this reference guide to navigate order processing, setup fees, proof approvals, and freight protocols.
Purchase Orders
In order to ensure your order is processed as quickly as possible, please provide a completed purchase order including all necessary information. This includes item number, quantity, imprint color(s) and location, complete shipping information, and any other directions or relative information about your order. Questions and callbacks for order clarification may cause a delay in producing or shipping your order. Any credit issues may cause delays in your order. 777 Promotional Products, Inc. will be held harmless of any misinterpretation of copy layout on handwritten orders or layouts. A submitted purchase order is a legal document; any changes must be confirmed in writing. All orders (including re-orders) are confirmed. Order confirmation is to ensure complete accuracy of order and availability of inventory. Order confirmations must be reviewed, signed and returned to proceed with production. 777 Promotional Products, Inc. is held harmless for any duplicate shipments that occur because “confirming” did not appear on the follow-up purchase order.
Production Time
Normal: 10-15 business days after art approval and order confirmation are received for single color projects.
Rush: All orders that require less than a 7 (seven) business-day turnaround are considered “rush” orders.
24 HOUR RUSH: Please Contact Us at 702-644-0115
Note: Art approval and order confirmation are required prior to production on all orders.
Screen Charges
There is a $75.00 (g) screen charge per imprint color for direct screen-printing. This applies to the first order of each new design. This covers all press setups and screen processing costs.
Speculative and Pre-production Samples
Samples are available at $125.00(g) per color plus normal artwork and screen charges. These charges will be billed separately from the large quantity production run. Production of your order will not begin until we receive your signed proof approval form.
Over/Under-run Policy
All items are made to customers’ special design, and in order to maintain quality control; exact quantity shipments are not guaranteed without an additional charge. As is standard for the industry, we have an overage/underage policy of 5% of the quantity ordered. This means your order will ship within 5% over or under the quantity you requested. You will only be billed for what is shipped. A fee of 5% up charge on ware will be applied for exact quantity request. Orders which specify “exact quantity” will be billed an additional 5% and could result in an under-run after firing. This is an industry standard and orders must be considered fulfilled.
Distributor Overrun
Upon request, overruns will be sent at cost of item plus freight.
Changes or Cancellations
Orders are confirmed firm and any changes or cancellations must be submitted in writing. Customer will be responsible for all charges that have been incurred prior to the order change or cancellation. Minimum charge is $56.00(g).
Pricing Note
777 Promotional Products, Inc. is held harmless for any outdated catalog or incorrect industry web sites, in this event our 777promoinc.com will prevail. All prices listed in this catalog are based upon labor and material costs at the time of printing. Pricing is subject to change without notice.
Quality and Nature of Ceramics and Glassware
777 Promotional Products, Inc. offers a wide variety of appealing and cost effective promotional products. However, due to the inherent nature of ceramics and the properties of glassware produced by domestic and foreign manufactures, there may be slight imperfections and irregularities, which should not be perceived as defective. Variations in materials, firing temperatures, glazes and pigment can cause variances in the final product, which are considered acceptable. Size and color variation may vary within an order or order to order, but the deviation is within industry standards.
Claims
All claims, other than that involving freight carrier, must be submitted in writing to our office within 30 days of the invoice date. Any damaged claim due to shipping parcel or freight must be reported in 15 days from the shipments delivery in order for us to file a claim. Shipments returned without prior permission will be refused. Before any complaint is processed, we reserve the right to inspect several production pieces.
Price Matching
Although 777 Promotional Products is committed to not being undersold; matching a competitor’s price will be at the sole discretion of Triple Seven Management. Examples of why a competitors price would not be honored include: private molds, discontinued items, irregular/sample products, substandard process methods and organizations associated with selling promotional products to end users, bypassing the Distributor network.
Proposition 65
777 Promotional Products decorates products utilizing materials that comply with current U.S. Food and Drug Administration guidelines for heavy metal release standards. The State of California does not recognize the FDA standards. California enforces its own standards defined as: “The Safe Drinking Water and Toxic Enforcement Act of 1986, referred to as Proposition 65”. This legislation only applies to California and does not ban any product. It requires compliance with the law or the use of product warnings. Triple Seven complies with this California Law. However, it is the distributor’s responsibility to notify Triple Seven of shipments that will be utilized in California.
Helpful Resources
Everything you need to prepare, submit, and track your orders in one place.
General Information
Review standard production turnarounds, re-order timelines, overage policies, and distributor account terms.
Shipping Information
Carrier transit schedules, carton drop-test standards, and blind drop-ship packing protocols from our Las Vegas facility.
777 Order Form
Download our purchase order PDF to submit exact art locations, item codes, and order details directly into our queue.
Artwork & Charges
Review vector file requirements, screen fees, run charges, and virtual proofing specs to get jobs press-ready.
Freight Equalization
View our freight map to see how we equalize shipping rates from our Las Vegas factory to your destination.
Contact Us
Connect directly with our Las Vegas support team for inventory status, custom decorating quotes, or rush orders.